FAQ

Are THE PRODUCTS NATURAL?

Yes, our product are simply plants and minerals. We use the whole plant (instead of just the essential oils) as well as minerals such as clays, zinc, waxes and plant-based emulsifiers.

Are your ingredients organic?

Mostly. 80% of the botanicals in our products come directly from our organic garden. The small farm cooperatives we work with are all tiny and although they also grow their ingredients without chemicals, at the moment it is cost prohibitive for our micro-farmers to go through a formal certification process. As we grow our goal is to work to certify each of our partners.

Do you make custom products?

Yes, for a minimum volume we can make an individualized scent from our unique ingredients. We have done this many Hotels and Spas we happily work with.

What are your Green Principles? Can you tell me what you are doing for the environment?

We truly have ZERO trash! We make eco-bricks from anything we cannot recycle. For a longer list of our initiatives please visit our Green Principles page.

Who are your small farmers?

They are an amazing collection from our local community. Please read their unique stories by visiting our Meet Our Farmers page.

What is your local social impact?

We buy ingredients from 25 communities and 68 partners. We have some ingredient partners where our orders are more than 50% of their business.  Our bees wax provider can’t keep up with our demand! As we grow, we are excited to help our partners grow with us.

We also are active partners in our “pueblo” cooperative: San Cristobal El Alto. Our coop’s joint efforts have at least tripled our local tourism in the last few years.

Is there information in Spanish?

Our office is fully bilingual and as we grow will our plan is that the website will fully bilingual. You can visit our Shop in Guatemala page, Contact Us directly or use Instagram or Facebook to talk with us in Spanish.

Do you ship outside of Guatemala?

Yes! We now have a fulfillment center in Los Angeles. Due to COVID19 we are also looking at additional shipping options direct from Guatemala to get our customer the best prices and fastest shipping we can find.

how long do products last?

Because our balms, ointments, and serums are natural products, they are going to be vulnerable to certain conditions and do have a limited shelf life (in the case of our balms and ointments, approx. 14 months, our serums 6-8 months, our deodorants 12 months, and soaps 14+ months). Please keep products in a cool, dark place when not in use to prolong their lifespan. Certain dramatic temperature fluctuations can also change the consistency of the product, so be mindful of where and how you store our products to ensure maximum efficacy.